The Mental Health Commission of New South Wales acknowledges the resilient communities and people who have been impacted by floods, droughts and bushfires.
Disasters impact more than the physical environment and can have a serious impact on the mental health and wellbeing of people and communities.
If you are in distress and need support, please reach out for help to those around you, GPs or other health supports. For assistance call the Disaster Welfare Assistance Line 1800 018 444.
The Mental Health Commission of New South Wales also recognises that people are feeling worried, stressed and anxious in relation to the coronavirus (COVID-19). Please view our page of resources, advice and information from our partners.
The Disaster Customer Care phone line 13 77 88 is open 24 hours daily to take flood related calls.
Mental health and wellbeing for adults
- Beyond Blue has some tips on looking after yourself after a disaster and information on common reactions and dealing with the emotional impact of these events.
- The Centre for Rural and Remote Mental Health (CRRMH) has a Rural Adversity Mental Health Program (RAMHP) that connects people living in regional, rural and remote NSW with local mental health services and resources, information and support for flood-affected individuals and communities.
- NSW Health has mental health information and support services for people impacted by disasters.
- Service NSW has information on mental health support for storm and flood affected businesses.
- Phoenix Australia has provided floods and cyclones mental health resources.
Mental health and wellbeing for young people
- headspace Port Macquarie is offering FREE single session support by a youth mental health worker to help young people who have been impacted by the recent floods and weather conditions. The single session is a space to debrief and learn strategies for dealing with distress.
Financial assistance for individuals and businesses
- Service NSW provides storm and flood assistance for businesses. The disaster recovery assistance is available to businesses that are in eligible NSW local government areas (LGAs) that have been impacted by the storms and floods from 10 March 2021.
- The Commission for Small Business have information on support services available for small business owners who have suffered direct damage to their assets or loss of income as a result of the floods.
- Insurance Council of Australia (ICA) has issued a media release declaring a catastrophe for flood affected areas of NSW. This declaration serves to escalate and prioritise the insurance industry’s response for affected policyholders. For advice and guidance phone the ICA hotline on 1800 734 621.
- Service NSW has a number of resources available to help people and businesses impacted by the severe storms and floods. The customer care service has a disaster assistance finder where you can complete an online questionnaire to receive a personalised list of available programs and services.
- NAB announced a Disaster Relief Fund on March 24, 2021 for impacted customers and NAB staff members. NAB customers who have suffered damage to their home and need assistance can phone NAB Assist on 1300 308 132.
- Westpac released the Westpac Flood Support Fund on March 24, 2021 providing access to grants for customers and employees with significant damage to their home or business because of the recent severe weather events. Phone Westpac Assist on 1800 067 497.
- For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service website or phone 1800 801 529 9am - 5pm Monday to Friday.
Practical recovery assistance
Service NSW has useful information on clean-up help and waste removal. All flood-impacted households and businesses will receive clean-up assistance including the removal of debris, mud and green waste - regardless of insurance status.
Department Primary Industries (DPI) works with Local Land Services (LLS) and other agencies/organisations to support the NSW State Emergency Service (SES) by coordinating animal welfare relief services for livestock, wildlife and companion animials and assisting affected primary producers. DPI has information on floods and storms with specific guidance on the current situation in NSW.
Free counselling and additional supports
- Free counselling is available. See the Department of Human Services for more information or visit your nearest recovery centre, evacuation centre, mobile services centre or primary health network mental health services.
- Contact Services Australia on 180 22 66 to either speak with a social worker or find out how to locate and access support in your community.
Additional disaster and trauma resources
- The NSW Ministry of Health has helpful information for communities and services affected by disaster.
- RUOK? also have ideas on how to talk with or help people who might be struggling because of the bushfires.
- Beyond Blue have online information about mental health and bushfires.
- Lifeline have a dedicated bushfire recovery helpline 13 43 57 and have also developed some helpful strategies to support your mental health and wellbeing as you recover from a natural disaster.
- The Rural Adversity Mental Health Program (RAMHP), which operates across rural and remote NSW, has coordinators in fire affected areas working directly with communities, providing on the ground support, connecting people to support and assistance and visiting evacuation centres daily. To contact your local RAMHP Coordinator go to the RAMHP website and type in your postcode.
- The Centre for Rural and Remote Mental Health also has resources with information on support during COVID-19.
- One Door Mental Health have some NSW Bushfire resources including information on financial assistance, accommodation and trauma.
- The Australian Psychological Society has information about psychological preparation and recovery during the bushfires and information on preparing for and recovering from floods.
- People in the Mid North Coast and Northern NSW affected by fires can book in for free face-to-face Healthy Minds counselling service and do not need a referral from a GP. There is also the NewAccess program that has been developed by Beyond Blue. NewAccess provides a free and confidential support service to help people tackle day-to-day pressures.
- ifarmwell has online resources and information for farmers about what to do in a crisis
- Be You has developed a resource pack for schools and early learning services affected by the bushfires. The resource pack focuses on providing information related to mental health and wellbeing for learning communities.
- SANE Australia had pulled together mental health resources and other recovery information on their Life after bushfires website.
- Phoenix Australia have developed a digital resource with advice, information and tools for people and communities recovering from bushfire trauma and preparing for the new bushfire season. Download the resource here.
- The Royal Australian College of General Practitioners (RACGP) have provided access to resources and services specifically developed for general practitioners.
For families and young people
- The NSW Department of Education has tips for parents and students on their website.
- Headspace has online resources for young people.
- Phoenix Australia have an online resource for parents who want to help their children after trauma.
- Emerging Minds also have a toolkit with resources to help and support adults and children before, during, and after a disaster or traumatic event.
- The Children's Health Queensland Hospital and Health Service have an interactive website with games and stories for children to help them work through scary experiences.
- Early Connections has a social learning tool with safe information for children with autism.
- The Macquarie Centre for Emotional Health has various programs for children and teens experiencing anxiety.
- The Office of Emergency Management has practical information for emergency and recovery assistance.
- Service NSW can assist with services and information on accommodation, charitable services, mental health and wellbeing services, business support, clean-up services, financial assistance, insurance and legal support, replacing lost ID and volunteer payments. Call 13 77 88 between 7am and 7pm to talk with a customer care specialist.
- People with Disability have put together a list of resources, including where to find a bed and help with tenancies.
- Red Cross has grants for people who are recovering from the bushfires.
- The Australian Tax Office has tax assistance for people impacted by the recent bushfires.
- Small businesses will be particularly affected by the bushfires and the Small Business Commissioner has useful information on their website. See this page also for information on financial assistance.
- Resilience NSW provides information on disaster financial assistsance for individuals and families.
- The National Bushfire Recovery Agency will oversee recovery efforts over the next two years. View fact sheets about the recovery efforts on the Department of the Prime Minister and Cabinet website.
Alternatively, you can contact one of the following numbers:
Lifeline 13 11 14
Suicide Call Back Service 1300 659 467
Mental Health Line 1800 011 511
Kids Helpline 1800 551 800
Beyond Blue 1300 22 4636