4 September 2019 9:30am

Agency of Clinical Innovation Chatswood, Sydney @ the Yandhai Meeting Room


Contact Allyson Wilson (details below).

The ACI would like to invite you to take part in a consumer focus group and a patient journey mapping session.

This session is part of a larger project that is seeking to understand mental health service delivery in NSW


Objectives of the mapping session

The objectives are to:

  • Understand how mental health services have adopted trauma-informed care and practice (TICP)
  • Identify and define key practices that demonstrate the implementation of TICP in mental health services across NSW
  • Develop evidence-based resources and strategies to support implementation of TICP
  • Share best practice initiatives in NSW across service settings and contexts

As part of achieving these objectives, focus groups and patient journey mapping sessions will be held with consumers, carers and clinicians. We are seeking people who have had contact with mental health services. You may also have experienced trauma in your life but you will not be asked directly about this


How to register?

Contact Allyson Wilson through email or mobile number.


Mobile Number: 0459 872 956



The session will be facilitated by project team members. These team members include a clinician, a consumer-led researcher and two Aboriginal-identified ACI staff members.



There will be two Consumer Focus groups to register from. Both sessions will take place on Wednesday the 4th of September. 

Session 1: 9:30am to 1100am

Session 2: 11:30am to 1:00pm


What does the mapping session involve?

The focus group and patient journey mapping session will occur at the same time.

Approximately 10 individuals will attend the session alongside you.

Questions will be asked about your experiences of accessing mental health services, what has worked well and opportunities for improvement.

The session will be audio-recorded.

The session will not require you to discuss distressing experiences but will focus on ideas to improve services.

It is important that you understand that participation in this focus group is entirely voluntary and you can leave at any time without having to provide a reason.


How will the outcomes of the mapping session be used?

Outcomes will be used to improve mental health service delivery and consumer and carer experiences of care, with the aim of reducing experiences of harm and re-traumatisation in services.


What is patient journey mapping?

Hypothetical patient journey mapping is often used in health project work.

Patient journey mapping helps us understand the patient (consumer) and carer experiences through the health service or system.

We encourage Aboriginal consumers to attend.


How to register?

Contact Allyson Wilson through email or mobile number.


Mobile Number: 0459 872 956


Please note:

Participation in this project is voluntary.

Light refreshments will be provided.

Please advise us if you have any dietary or accessibility requirements and for those requiring travel, reasonable travel costs will be reimbursed.

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Last updated: 19 August 2019