Key themes: Western NSW

Analysis for the Western NSW region used written notes from two consultations in Orange (attended by around 39 people) with photos of the butcher’s paper also available. From the materials available the following key themes were distilled:

  • Funding, in terms of length of funding, funding cycles and competition
  • Peer workforce
  • Access to and availability of services
  • Staff recruitment and training
  • Visibility of services, particularly in terms of navigating the system
  • Awareness and community support
  • Infrastructure, particularly in terms of affordable housing and access to transport

In addition, the following key themes emerged in response to the questions: what is working well, what are the challenges, and what are the priorities?


“Training is important. It won’t always be smooth sailing for the peer worker, support system for our own is good” – participant quote.

What is working well in Western NSW?

What is working well?  Qualifiers/examples

Community awareness is high

Acceptance by people in the community

More open conversations


Training; Staff commitment and passion

Trust in professionals

Diversity of age ranges of staff

Improving Aboriginal workforce



Networking and collaboration

Stronger together

Working together

Service collaboration

Local connections

Networking is improving

Lived experience

Dubbo support group - lived experience

Involvement and engagement of lived experience people in everything


What are the challenges in Western NSW?

What are the challenges? Qualifiers/examples


Transport for people with low incomes

Lack of transport



Funding cycles: competitive funding

defunding programs,

funding guidelines

short-term funding

Visibility Visibility of services

Staff recruitment and retaining programs

Staff culture

Lack of time to keep up with training

Lack of training for general health clinicians

Workforce recruitment and retention

Timeliness of response

A person displaying mental illness can sit in ED for over 24 hours

Lack of immediate response

Waiting times


What are the priorities in Western NSW?

What are the priorities? Qualifiers/examples
Funding New ways of funding; Longer funding cycles

Central intake to provide people with direction about pathways

Systems navigation

Equal access to services

Coordination of care and able to find services available

Working together

More working with families and carers

More community support

Learning from each other

Community consumer network

Engagement with youth

More school-based support

Early intervention for ages 0-18

Peer workforce

Ongoing financial commitment to peer networks

KPIs to make the peer workforce grow

More peer led services

Staff training

Training for staff in hospitals for trauma informed care

Mental health training for police

Download the PDF of the key themes in Western NSW

The Mental Health Commission of New South Wales acknowledges the contribution of The Australian Institute of Health and Welfare (AIHW), who were engaged to conduct a qualitative data analysis for the mid-term review of Living Well.