Murrumbidgee NSW

Lead agency

Centacare South West NSW


Care for all


Program Overview

The Settlement, Engagement and Transition Support (SETS) Program commenced in January 2019.

The early intervention program assists humanitarian entrants, family stream and families of skilled migrants in their first five years in Australia with the knowledge and skills to identify, understand and take action to address their needs. The program is a case management model of care and is funded by the Department of Social Services.

Centacare South West NSW delivers the SETS Program in Griffith and Leeton within the Murrumbidgee region.


Migrants can experience homelessness, have little to no family and community support and have no material possessions which can be stressful when trying to settle into Australia. For migrants who are refugees with a trauma background these settlement challenges could compound their mental health issue


This program fills an important gap in the post-arrival period for eligible migrants by funding services who come under the Refugee and Humanitarian program, and other vulnerable migrants who do not have family and other community supports to rely on.

The program aims to equip and empower humanitarian entrants and other eligible permanent migrants and their communities to not only address their settlement needs but to improve social participation, economic well-being, independence, personal-wellbeing and community connectedness.

SETS include two components:
• Client Services component - provides clients with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. A key role of this component is to help people learn English, access education and training, and help them get work. It is intended to provide holistic, flexible services designed to meet the individual needs of the clients, and to deliver sustainable settlement outcomes.
• Community Capacity Building component - helps new and emerging community groups and organisations support their specific communities towards collectively increasing the social participation, economic and personal well-being of community members, to ensure that positive settlement outcomes are sustained in the long term.


The SETS program assists newly arrived migrants with support, case management, referral and advocacy. SETS liaises with local community service providers to assist people who have complex needs including mental health issues. The success of the program is underpinned by the local community service providers committing to membership of the Multicultural Interagency Network (MIN) Committee. Centacare implemented the MIN Committee and is the lead agency in coordinating information and scheduling meetings. The Committee currently meets quarterly and has over 50 members. The outcomes achieved through the program are indicative of the collaboration and inclusive approach of the MIN.