12 November 2019

The Engagement Framework outlines how the Commission commits to working with stakeholders to inform our work.

It guides staff in best practice engagement and explains to our stakeholders how we will work with them.

The Commission values the insights and expertise that the community and our stakeholders bring to improving the mental health and wellbeing of the community.

Below is an excerpt from the Framework - our Engagement Charter.

Engagement Charter

The Mental Health Commission of NSW is an independent statutory agency reporting directly to the Minister for Mental Health and operates under the principles of our establishment legislation the Mental Health Commission Act 2012.

Importantly, while we are an independent agency we cannot work independently of the views, expertise and input from our stakeholders and the lived experience community. To achieve the goals of our organisation, our work must be based upon engaging, collaborating and co-designing.

In our engagement we aim to be:

People-focused

  • We believe every individual has value, expertise and that our stakeholders matter.
  • We will be inclusive and aim to seek out diverse voices and stories, and act on what we hear, wherever we can.
  • We recognise the autonomy of people who experience mental health issues and support their recovery, emphasising their personal and social needs and preferences as well as their broader health.
  • We will embrace cultural diversity and learn new ways to engage.
  • We will respect your privacy and will not share your personal information without your permission.
  • We will support Aboriginal leadership, equity and social and emotional wellbeing.

Open to learning from others

  • We will listen to new ideas about system and service planning and delivery as they emerge. We will ask for feedback to evaluate engagement activities and share learnings for future activities and planning.
  • We will work to shape our engagement methods with the people who are involved in each project or activity and ensure that the topic is relevant to their areas of interest, expertise, knowledge or experience.
  • We will encourage innovation and find ways to engage in creative and exciting ways to give a voice to all participants whatever their circumstance.

Respectful

  • We will be respectful and listen to all points of view and expect this to be reciprocated when collaborating.
  • We will use language that reflects the preferences of our stakeholders.
  • We will listen and learn about your culture and ways of working so that we can work better together.

Purposeful

  • We will clearly communicate to the community and our stakeholders about our work with you.
  • We will endeavour to involve all relevant people in our engagement where possible.
  • We will adapt our engagement approach to seek out and include people seen as traditionally hard to reach.
  • We will be proactive in seeking recommendations via our networks to widen our engagement with people and communities.
  • We will ensure we feed back to all stakeholders on the outcomes from engagement activities and initiatives.
  • We will use your shared information, learnings and views to shape and develop our work.
  • We will follow co-design principles wherever possible, especially with people with lived experience of mental health issues and caring, families and kinship groups.
  • We will share information to assist the work of others.
  • We will enable the work of others by sharing the knowledge and learnings we receive through consultations to help drive reform.

Transparent

  • We will be clear about what we can and cannot do.
  • We will be clear about how your input is used.
  • We will aim to update you in a timely way on the progress of our work together.
  • We will be clear about our understanding of your interests/values before consulting.
  • We will listen to new ideas about system and service planning and delivery as they emerge.
  • We will ask for feedback to evaluate engagement activities and share learnings for future activities and planning.
  • We will work to shape our engagement methods with the people who are involved in each project or activity and ensure that the topic is relevant to their areas of interest, expertise, knowledge or experience.
  • We will encourage innovation and find ways to engage in creative and exciting ways to give a voice to all participants whatever their circumstance.
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Last updated: 17 December 2019